If you are not happy with your order - for any reason - return it within 30 days for a full refund of the product purchase price. Please call us before sending any returns. A Return Authorization number is required to ensure proper credit to your credit card account. You may call 206-755-8364, or email us at islandhealthpc@gmail.com for more information. NOTICE: Please be aware that shipping charges are not refunded and orders that received free shipping could be subject to $10.00 charge both for the original shipment to you and for the return shipment to the manufacturer. Total of up to $20.00). These amounts are charged to us by the manufacturer to drop ship your order. We absorb the cost as a discount bonus when you order product. However when product is returned, these charges become customer responsibility and will be deducted prior to credit being issued). In other words shipping will be charged both ways on all returns unless the customer pays for the shipping on the package themselves. Plus an additional handling fee could be assessed for a package to be reshipped a second time. In addition all returns must be made within 30 days or a 15% restocking fee may be charged.